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Privacy Policy

Effective Date: Jan 2025

Introduction

SimplyPrime CRM (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our CRM platform, associated websites, and mobile applications (collectively, the “Service”). By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

  1. Information We Collect

We collect various types of information to provide and improve our Service, including:

  1. Account Information:
  • Name, email address, phone number, and business details when you register.
  • Payment details for subscription services (processed securely through third-party providers).
  1. Customer and User Data:
  • Information entered into the CRM, such as customer names, addresses, and job details.
  • Communications, notes, and files uploaded to the platform.
  1. Usage Information:
  • IP address, browser type, and device information.
  • Logs of actions taken within the Service.
  1. Location Data:
  • With your consent, we may collect location data via GPS or Wi-Fi for features such as technician tracking and job location services.
  1. Cookies and Tracking Technologies:
  • We use cookies and similar technologies to enhance your experience and gather analytics.
  1. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service.
  • Facilitate account management, billing, and authentication.
  • Communicate updates, technical notices, and service-related messages.
  • Process payments and manage transactions.
  • Customize and enhance your user experience.
  • Ensure security, detect fraud, and prevent unauthorized access.
  • Comply with legal obligations.
  1. How We Share Your Information

We do not sell your personal information. However, we may share your information with:

  1. Service Providers:
  • Third-party vendors for hosting, analytics, payment processing, and customer support.
  1. Authorized Users:
  • Users you authorize within your account, such as employees or team members.
  1. Legal Compliance:
  • To comply with applicable laws, regulations, or legal processes.
  1. Business Transfers:
  • In connection with a merger, sale, or transfer of assets.
  1. Data Retention

We retain your information for as long as necessary to provide the Service or comply with legal obligations. You may request deletion of your data, subject to applicable legal or contractual retention requirements.

  1. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and obtain a copy of your data.
  • Request correction or deletion of your data.
  • Object to or restrict processing of your data.
  • Withdraw consent for data processing where applicable.

To exercise your rights, please contact us at info@simplyprimecrm.com.

  1. Security

We implement industry-standard security measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

  1. International Users

If you access the Service outside [your country], your information may be transferred and processed in [your country] or other jurisdictions. By using the Service, you consent to such transfers.

  1. Childrenโ€™s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect information from children. If we learn that we have collected information from a child, we will delete it promptly.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. Your continued use of the Service signifies your acceptance of the updated Privacy Policy.

  1. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us at:

SimplyPrime CRM
Email: info@simplyprimecrm.com

By using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.